An absolutely seamless process from start to finish with clear communication from our team during what is usually stressful experience. Thank you Jill and team for helping us secure our forever home!!
Marc LJun-27-2024
Reviewed by Chynna C for Rudy Benitez
Chynna CJun-27-2024
Reviewed by Tracy R for Nick Claghorn
Nick is fabulous at communication, making clients feel special, & educating them along the way.
Tracy RJun-27-2024
Reviewed by Abby Marie Chryst H for Elizabeth Simkins
We felt that although communication was good; it was also a bit erratic and disorganized. We were told multiple different things concerning closing and we felt that this made the process less efficient and unnecessarily stressful. As one example, we were directed to look into flood insurance and get that started, which we did. Being through this process before, we were familiar with how that worked. Then we were told that we needed to switch our flood insurance instead of paying outright, and that it needed to be put into the escrow on the day of closing, which meant that we already spent a large chunk of money out of pocket for flood insurance upfront. Now we won’t be reimbursed for this until the beginning of next year which is over six months from now. Previous correspondence from the underwriter led us to believe that how we had paid for our flood insurance originally was fine.
We also felt that the tasks that were listed for us to complete would have been made a bit more clear and efficient had there been groupings of tasks, that we could then be notified about at one time in order to complete them instead of one document at a time which is what was happening most of the time. We both were not able to be checking our emails all of the time so sometimes we would miss documents that were important that we needed to sign and we’d be getting excess urgent email notifications.
Abby Marie Chryst HJun-27-2024
Reviewed by JONATHAN R U for Rusty Parker
Solid communication
JONATHAN R UJun-27-2024
Reviewed by Mercedes B for Aneudy Mendoza
Mercedes BJun-27-2024
Reviewed by Doris L for JJ Gotting
I had a lot of questions and they were all answered so I understood what was next.
Doris LJun-27-2024
Reviewed by Elizabeth K for Autullo Mortgage Team
The team went above and beyond to make sure we actually made it to the closing table.
Elizabeth KJun-27-2024
Reviewed by Scott P for Ronnie Collins
Scott PJun-27-2024
Reviewed by Melynda M for Rudy Benitez
Great communication and great customer service
Melynda MJun-27-2024
Reviewed by Jan R for Todd Cooke
I was able to get answers even on the weekend. This is a plus for any agent.
Jan RJun-27-2024
Reviewed by Ideline F for Cory Parker
Ideline FJun-27-2024
Reviewed by Susan V for Les Brewer
Susan VJun-27-2024
Reviewed by Dave S for Randy Fiocchi
It allowed my client to purchase their home
Dave SJun-27-2024
Reviewed by Kemal G for Hasan Ogeday Gunduz
"My experience with obtaining a mortgage was truly excellent. The customer service representatives were extremely kind and helpful, patiently answering all my questions and making the process much easier. The application process was quick and simple, and the ability to apply online was a significant advantage. I received detailed information at every stage of the process, so I always knew what I needed to do. The interest rates and repayment terms were very favorable and flexible. Overall, my experience was stress-free and satisfying. Everything was managed very professionally. Thank you!"